FAQs

Frequently asked questions

General

How do I find a Territory Manager near me?
Does Diversatek Healthcare private label?
Are your products manufactured with natural rubber latex?
Do you have expiration dates on your products?
How should I store my products?

Esophageal Dilator Support

How do I know when it is time to replace my SafeGuide® Over the Guidewire Esophageal Dilators?
How do I know when it is time to replace my esophageal bougies?
What is the expiration date for bougies and why do they expire?
What is the difference between M-Flex® and WeightRight® Bougies?
How do I clean my bougies or dilators?
How do I dispose of the Tungsten-filled bougies?

Technical Support (Diagnostics)

Who should I contact if my equipment isn’t working?

Clinical Support (Diagnostics)

How do I get help performing diagnostic testing correctly?

Training (Diagnostics)

Is training provided for manometry and reflux testing?

On-Demand Education & Training

Are on-demand resources available for diagnostics?

Blanket Orders

How do your blanket orders work?

Shipping & Terms

Domestic
International

Return Policy

How long do I have to return a product?
What should I do if I need to return a product?
What if I am returning a product due to an error by Diversatek Healthcare?
What if I am returning a product due to my error?